We’re open 24 hours per day, 7 days a week

The Canadian Emergency Triage and Acuity Scale is used to determine the length of time to assessment and treatment for all patients presenting to emergency. Depending on the severity of illness and availability of physicians, patients are usually, but not always, seen in the order of arrival.

To avoid unnecessary distress, read the following points. This will help ensure the most efficient service from our St. Francis Memorial Hospital Emergency Room Staff.

We Provide:

• 24-hour physician on-call coverage is provided for life-threatening emergencies
• 24-hr nursing care is provided
• Assessment by a Registered Nurse within 10 minutes of registration

Usual wait times vary according to triage and activity within the Emergency Department. Average wait time up to 3 hours.

Please be patient, you will be cared for as quickly as possible

• Non-life-threatening emergencies are treated subject to physician availability as a physician is not in the Emergency Room at all times. You are encouraged to visit your own Family Doctor.
• Local physicians are also responsible for patient care elsewhere in the Hospital, at the Valley Manor, and in their offices.
• Whenever possible, non-emergency patients should see their Family Doctor during regular office hours. Physician Office Information
• To help us provide you with better care, please bring your current medications with you.

Who Should I Call?

• If you have the flu, an earache, nausea, or a general illness you Family Doctor is the best person to give advice as he/she knows your medical history.
• If your Family Doctor isnt available or if you feel you need medical advice, Please call Telehealth Ontario Service at 1-800-797-0000. Trained RN's are available 24hrs/day, 7 days a week. If you fel you illness requires immediate attention, come directly to emergency.
• For Emergencies Requiring an Ambulance CALL 911 or in the township of South Algonquin call 613-756-3090.

And remember, healthcare advice is only a phone call away with:

Telehealth Ontario
1-866-797-0000
24 hours a day, 7 days a week
It doesn't hurt to call!

More information on Telehealth Ontario