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Visitor Information

SFMH believes its employees deserve a safe work environment.  Aggresive behaviour and/or course language will not be tolerated. 
For visitors that have recently been COVID positive - please refrain from visiting until a minimum of 10 days post COVID test and/or symptoms.

Normal Visiting - Before you visit

  • If you have a cough, fever, runny nose, diarrhea or another contagious disease – please do not visit.
  • Public visitors/guests are welcome from 11:00 am to 8:30 pm daily
  • Anyone can visit between 11:00 – 8:30.  However, at the discretion of the Charge Nurse, family members of seriously ill or palliative care patients, or whom have been identified by the patient or Substitute Decision Maker can come outside of these hours. 
  • Emergency Department - Only one family member or personal caregiver may accompany a patient in the treatment area. Other visitors are not permitted in the treatment areas.
  • Wash your hands regularly – it is the best way to prevent the spread of germs and diseases
  • Visitors are restricted to two (2) per patient at a time.
  • Children under the age of 12 must be accompanied by an adult (over age 18).


  • All visitors must check in at the Nursing Station on the inpatient unit they are visiting.
  • Visitors may not consume food or beverages while visiting in the hospital.
  • Family and guests who are feeling unwell; have an infection; or have any of the following symptoms should not come to the hospital: fever, cough, sore throat, headache, shortness of breath.
  • Visitors must perform hand hygiene (handwashing and/or use of hand sanitizer) when entering and leaving the facility and the patient’s room.  
  • In situations where there are shared rooms, or in some areas in the hospital where patients have special needs, consideration will be given to the other patients and their families.
  • To ensure safety, consideration will also be given to the physical limitations of the space.
  • Visits may be interrupted to protect the privacy rights of other patients or to maintain safety and security.


  • All patients are tested for Covid upon admission and must have a negative Covid PCR test result before visitation is approved.  
  • Patients who are Covid positive cannot have visitors at this time. 
  • Visitation can resume 10-20 days after the patient’s asymptomatic positive test or symptom onset with positive test. The duration of the patient’s isolation is based upon the patient’s condition and any risk factors the patient may have. No visitation shall be permitted while the patient is on isolation.
  • Palliative visitation will be considered for patients at end of life who are Covid positive. This must be coordinated with the unit to where the patient resides. Regular mask and visor, gloves and gown are required.
  • Please call the unit if you require an update on the status of the patient or for any questions about visitation.


To support a safe patient care and work environment, essential personal belongings for patients (for activities of daily living) will be permitted into the hospital. However, we ask that you follow the directions below:

  • Items should be clearly marked with the patient’s name. 
  • Please remember the hospital is not responsible for lost or damaged items.  Valuables should always be left at home.

Balloons (Mylar only)

A latex allergy is an adverse reaction to products made from latex or natural rubber. We make every effort to provide a latex safe environment for patients, visitors, employees and volunteers. Only mylar balloons are allowed within the hospital.


Wherever possible, we have eliminated the use of products with scents or other properties that are known to cause health problems for patients, visitors, employees and volunteers.  Please do not wear/use perfume, after-shave or other scented personal products in the hospital or when visiting a patient.


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I Need a Family Physician

I Need a Family Physician

If you need a Family Physician you must register yourself and your family with Health Care Connect.  Health Care Connect is a program that will help people without a regular health care provider find one in their community.  The program identifies doctors or nurse practitioners who are accepting patients and links them with people who are in need of a family health care provider.  

What We Can Tell You

We Can Tell You: Patient room or telephone numbers Are visitors allowed? Can children visit? Visiting hours? How to send a card or a gift? Address of the hospital Parking We Cannot Tell You: If a person is in...


At St. Francis Memorial Hospital (SFMH) we respect your right to the privacy of your personal health information.